At Sylvania Waters OSHC, we understand that enrolment in out-of-school-hours care is a crucial decision for you and your child. We aim to make this process as smooth as possible by providing clear and comprehensive information.
To assist you, we have outlined the key conditions and requirements for enrolment. This section offers detailed information about our enrolment process, including eligibility criteria, necessary documents, and any specific conditions that apply. By reviewing this information, you will gain a thorough understanding of what is needed to secure a place for your child.
We are here to help every step of the way, ensuring that you feel confident and informed throughout the enrolment process.
If you still have more questions, feel free to have a look at our FAQ’s section.
Excursions require a minimum of 11 and max of 22 children. A refund of the price difference between excursion and incursion fees will be issued upon cancellation of any excursions unless family chooses the option to cancel their booking entirely, in this case they are forfeiting their booking(s) for the day and will be issued a full refund.
All refunds are exclusively provided in the form of a credit note (unless stated otherwise)
All credit notes must be used within the same holiday season. Any unused credit notes outside of this period expire and are automatically forfeited/void, i.e. they cannot be carried forward to future school holiday seasons.
All discounts applied to any bookings will be forfeited, upon any form of cancellation and cannot be applied to any future bookings.
All Non-illness related cancellations require a minimum of 14 days notice.
All illness/injury related cancellations require a minimum of 24 hours notice, prior to the commencement of a booking (7am) along with a doctor’s medical certificate to be eligible for a credit note refund and to avoid an ‘unapproved absence’ in CCS for all illness/injury related cancellations.
Late/no notice cancellations that are reported after 24hrs prior to start of booking (7am) will result in a $30 fee/per booking . This is to help cover expenses, e.g. wages, food, incursion/excursion fees that we would incur based on the original number of students booked for the day.
Failed direct debits will incur a $10/per attempt fee.
Late pickups – please remember that our educators have families/commitments to go home to and, in some cases, their own children to collect by a designated time. Late pickups still require two educators on site, and therefore both have to be paid overtime. To help cover this, a late fee of $1 per child/per minute will be charged for any pickups after 6:00 pm. Time will be calculated based on check-out, recorded on OWNA.
Registration fees are non-refundable.
