We are situated in Sylvania Public School.

Our address is 46 Princes Highway, Sylvania NSW 2224.

For your convenience, we offer two entries to accommodate families traveling in both northbound and southbound directions.

• Northbound – Heading towards Tom Uglys Bridge on Princes Highway, turn left on Clare St (last street on your left before you get on the bridge), park your vehicle on Clare St then use the pedestrian bridge to walk across the highway. We have an entrance gate, at the end of the pedestrian bridge, at the top of the stairs.
• Southbound – As you head southbound, coming off Tom Uglys Bridge turn left on Ellis St (first street on your left after the bridge). Our driveway is the first one on your left as soon as you enter Ellis St.

It’s easy to set up your account by clicking ‘Book Vacation Care.‘ You will be prompted to complete an Enrolment Form via our enrolment software OWNA.

To complete your enrolment, you will need: 

1. Centrelink CRN numbers for your family & child(ren)
2. Parent/guardians contact details
3. Children details, including medical history, diagnosis of allergy, asthma, anaphylaxis, dietary requirements or additional needs. Be prepared to upload any supporting documentation
4. Emergency contact details (Both parents if known and a third emergency contact)
5. Authorised persons for drop-off and pick up
6. Payment details

We can only accept children that are fully registered and have provided any required additional documents. Once you’ve set up your account we will contact you to confirm your child’s enrolment and bookings.

TIP: Forgetting to add payment details and emergency contacts are the most commonly overlooked requirements for activating an Account.

Our service is open to all children from all schools. All children are welcome to attend Sylvania Waters OSHC. Children must be at primary school age and be enrolled in a primary school to be able to register to the service. You do not have to be enrolled in Sylvania Public School to register for Sylvania Waters OSHC.

1. Sibling(s) Enrolment Fee: 40% off enrolment fee for every sibling.
2. Early Bird Discount:  $10 off for each booking made 4 weeks prior to the booking date.
3. Refer a Friend: $10 credit for every referral.
4. NSW GOV. Workers: 20% off enrolment fees (Voucher code is required for this to apply, please contact us on hello@sylvaniawatersoshc.com.au for the code)
5. FREE: Welcome pack with every new registration (bag, cap, bottle).

*Conditions: ‘Refer a Friend’ and ‘Early Bird’ discounts cannot be used at the same time for the same booking. ‘Refer a Friend’ discount only applicable once ‘friend’ has confirmed their first booking. All discounts and/or credit notes expire at the end of each holiday season/block, unless notified.

Yes! As a unique part of our vacation care service we offer children to stay in-house, at the centre for an incursion even on excursion days.

We wanted to provide families with younger children who weren’t comfortable with the idea of their child(ren) exploring outside the school environment whilst still catering to those that are experiencing the fast growing interests of their older child(ren) aged 8-11 (approx. grades 3-6).

We also understand the challenges some families face with multiple children from different age groups, hence why we wanted to give all families the freedom to choose.

We have provided the option for older sibling(s) to have the opportunity to enjoy excursions whilst their younger sibling(s) stay at the service for the day’s incursion to ensure all children feel a sense of secure and independence whilst allowing their families to have peace of mind each time they entrust the care of their child(ren) to Sylvania Waters OSHC.

Unfortunately due to weather and/or reasons beyond our control excursions may be effected or even cancelled. In addition, we also have a minimum requirement of 11 and maximum of 22 children for excursions to go ahead.

When excursions have to be cancelled, we will notify you via email and/or OWNA. You will be able to choose one of the following two options:

1. Cancel booking and a full refund will be issued within 48 hours of cancellation (ie. you will no longer have a booking with Sylvania Waters OSHC for your child(ren), for that day) or;
2. Change booking to an incursion day and a refund of the difference between the excursion and incursion fees will be issued within 48 hours of cancellation (after CCS has been calculated)

NOTE: Refunds for this purpose are not in the form of a credit note.

TIP: Considering we have a basic number requirement of 11 children for excursions to proceed together with the added benefit of a ‘Refer a Friend’ discount, it’s a great opportunity to encourage your close friends and family to join our excursions and take advantage of both opportunities!

At Sylvania Waters OSHC, our programs are crafted with a strong emphasis on learning, wellbeing and fun, ensuring that each child’s interests are at the heart of every experience.

We pride ourselves on creating a rich, inclusive environment where every child can thrive and connect with one another. Our daily activities are carefully designed to nurture adventure, creativity, curiosity, and personal growth.

We offer a variety of zones and stations that invite exploration and choice. Whether it’s building STEM focused Lego creations, engaging in imaginative play, enjoying music or reading a book and unwinding in out chill-out zone, there’s something for every child to enjoy.

Our extensive range of sporting equipment also ensures there is always an opportunity to engage in active play and friendly games with peers.

At Sylvania Waters OSHC, we focus on nurturing creativity, highly encouraging kindness, effective communication, and collaboration through play and dynamic activities.

Our service is also a great place for children and their families to meet and interact with new friends that live within our local community of Sylvania Waters and surrounding suburbs.

There are 4 key steps to ensuring you are eligible for childcare subsidy:

1. Double check your CCS eligibility. Please call Services Australia (Family Assistance Office) on 13 61 50 or go to their website for more info.
2. Register for childcare subsidy on my.gov.au
3. Ensure you and your child(ren) obtain a CRN.
4. Confirm activity hours.
5. Confirm enrolment with us (after you’ve placed a booking with Sylvania Waters OSHC).

NOTE: No rebates can be applied to bookings unless the child(ren) and carer/applicant obtains a CRN number. All CCS eligibilities are required to be finalised and rectified through Services Australia (Centrelink) before enrolling for our service. Otherwise full fees will apply for each booking (this is not within our control). Sylvania Waters OSHC cannot apply any CCS rebates to family accounts as we have no authority and/or access to do so, this is processed through Services Australia (Centrelink).

If you have any queries regarding your CRN and/or CCS please reach out to the Family Assisstance Office in Services Australia (Centrelink) on 13 61 50 and/or through:

CRN: https://www.servicesaustralia.gov.au/child-care-subsidy

CCS: https://www.servicesaustralia.gov.au/centrelink-customer-reference-number-crn?context=64107

If your child has asthma, anaphylaxis, an allergy, or any other pre-existing medical condition(s), we require the child’s action and medical plans to be added to your Sylvania Waters OSHC account. Unfortunately if you have not completed this section of your registration, we cannot accept your booking as a per our policies and procedures. All medical forms can be found within our enrolment form.

We acknowledge that children may occasionally get ill. As a gesture of goodwill, we’re extending the option for families to cancel their booking(s) in the event of an illness. A credit note will be applied for the same value (discounts not applicable) to the families account reflecting the change. Conditions below:

1. A minimum notice of 24 hours prior to the commencement of a booking (7am) is required.
2. A doctor’s medical certificate is required to be emailed to hello@sylvaniawatersoshc.com.au within 48hrs from day of cancellation.
3. A $30 fee per booking applies on the occasion where we are not notified of an absence at least 24 hours in advance, prior to the commencement of a booking (7am). This is to help cover expenses, e.g., wages, food, incursion/excursion fees that we would incur based on the original number of students booked for the day.
4. All credit notes are forfeited at the end of each holiday season. They cannot be carried over to the next holiday season. They are required to be used within the same holiday season.
5. To ensure everything runs smoothly, please ensure to adhere to minimum notification periods. If these are not met, an ‘unapproved absence’  will automatically be shown in the CCS system.

Non illness/injury cancellations: We acknowledge that plans may change at times. As a gesture of goodwill, we’re extending the option for families to amend, swap, change, alter and/or cancel their booking(s). A credit note will be applied for the same value (discounts not applicable) to the families account reflecting the change. Conditions below:

1. A minimum of 14 days notice via email is required for all non-illness alterations to all bookings, including change of day(s) and/or cancellation requests.
2. All credit notes are forfeited at the end of each holiday season. They cannot be carried over to the next holiday season. They are required to be used within the same holiday season.
3. A $30 fee per booking applies on the occasion where we are not notified of an absence at least 24 hours in advance, prior to the commencement of a booking (7am). This is to help cover expenses, e.g., wages, food, incursion/excursion fees that we would incur based on the original number of students booked for the day.
4. To ensure everything runs smoothly, please ensure to adhere to minimum notification periods. If these are not met, an ‘unapproved absence’  will automatically be shown in the CCS system.

1. Excursions require a minimum of 11 and max of 22 children. A refund of the price difference between excursion and incursion fees will be issued upon cancellation of any excursions unless family chooses the option to cancel their booking entirely, in this case they are forfeiting their booking(s) for the day and will be issued a full refund.

2. All refunds are exclusively provided in the form of a credit note (unless stated otherwise)

3. All credit notes must be used within the same holiday season. Any unused credit notes outside of this period expire and are automatically forfeited/void, i.e. they cannot be carried forward to future school holiday seasons.

4. All discounts (except for sibling discounts) applied to any bookings will be forfeited upon any form of cancellation and cannot be applied to any future bookings.

5. All Non-illness related cancellations require a minimum of 14 days notice.

6. All illness/injury related cancellations require a minimum of 24 hours notice, prior to the commencement of a booking (7am) along with a doctor’s medical certificate to be eligible for a credit note refund and to avoid an ‘unapproved absence’ in CCS for all illness/injury related cancellations. 

7. Late/no notice cancellations that are reported after 24hrs prior to start of booking (7am) will result in a $30 fee/per booking . This is to help cover expenses, e.g. wages, food, incursion/excursion fees that we would incur based on the original number of students booked for the day.

8. Failed direct debits will incur a $10/per attempt fee.

9. Late pickups – please remember that our educators have families/commitments to go home to and, in some cases, their own children to collect by a designated time. Late pickups still require two educators on site, and therefore both have to be paid overtime. To help cover this, a late fee of $1 per child/per minute will be charged for any pickups after 6:00 pm. Time will be calculated based on check-out, recorded on OWNA.

10. Registration fees are non-refundable.

11. Outstanding debts No future bookings and/or registrations can be made unless all outstanding debts are cleared.
12. DDR & CWA forms must be signed and submitted through the OWNA app before attending the service. Bookings are not confirmed unless this step is completed.