Privacy Policy for Sylvania Waters OSHC
Last Updated: 2024
1. Introduction
Sylvania Waters OSHC (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of the personal information we collect from families, children, and staff in connection with our Vacation Care services. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Collection of Personal Information
We collect personal information that is necessary for us to provide high-quality Vacation Care services. This may include, but is not limited to:
- Parent/Guardian details (e.g., name, contact information, address).
- Child details (e.g., name, date of birth, medical information, emergency contacts).
- Attendance records.
- Payment information.
- Staff information (e.g., qualifications, employment history, contact details).
3. Use of Personal Information
We use the personal information we collect for the following purposes:
- To provide and manage our Vacation Care services.
- To communicate with parents/guardians regarding their child’s care.
- To ensure the safety and wellbeing of children in our care.
- To comply with legal and regulatory requirements.
- To manage enrolments and attendance.
- To process payments for services rendered.
- To recruit, manage, and support our staff.
4. Disclosure of Personal Information
We may disclose personal information to third parties in the following circumstances:
- With your consent, or as required by law.
- To authorised government agencies or bodies (e.g., Department of Education, Health authorities).
- To our service providers (e.g., IT support, payment processors) who assist us in delivering our services.
- To emergency services in the event of an emergency involving a child in our care.
We take reasonable steps to ensure that third parties to whom we disclose personal information are bound by confidentiality and privacy obligations.
5. Data Security
We are committed to safeguarding the personal information we collect. We implement a range of security measures to protect against unauthorised access, use, modification, or disclosure. These measures include physical security, password protection, and secure storage systems.
6. Access to Personal Information
Parents/Guardians have the right to access and correct personal information we hold about them or their child. If you wish to access or update your information, please contact us in writing. We will respond to your request within a reasonable timeframe.
7. Retention of Personal Information
We retain personal information for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website or upon request.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please contact us at:
Sylvania Waters OSHC
46 Princes Highway Sylvania, NSW 2224
info@sylvaniawatersoshc.com.au
0424 148 908
We are committed to resolving any privacy concerns in a timely and effective manner.
